RETURN & REFUND POLICY
Last updated: August 5, 2026
Policy at a glance: you have 30 days from delivery to request a refund, even if the bottle has been opened. If your order arrives damaged or defective, we’ll send a free replacement or refund, no questions asked.
1Order Cancellations (Before Shipment)
You may cancel your order for a full refund, no restocking fee, any time before it ships. Email info@oxven.shop with your order number as soon as possible. Once an order has shipped, it falls under the sections below instead.
2Opened or Used Products — 30-Day Guarantee
Not satisfied? You have 30 days from delivery to request a refund, even if opened. This guarantee may be used once per product, per household — the same product cannot be refunded twice. The bottle must be returned to us, even if empty, before the refund is issued. We monitor return patterns and reserve the right to deny requests showing signs of abuse.
3Damaged or Defective Orders
If your order arrives damaged or defective, email info@oxven.shop within 14 days of delivery with a photo of the product and packaging, and we’ll send a free replacement or issue a full refund — your choice — at no cost to you.
4Lost in Transit
If tracking shows your package as lost in transit, contact us and we’ll file a carrier claim or send a free replacement. See our Shipping Policy for timing.
5How Refunds Are Issued
Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
6Contact Us
Returns and refund questions can be sent to info@oxven.shop.